SHIPPING & FAQs

SHIPPING
 

All items will be shipped by USPS to arrive in 3 to 5 days from the placement of your order, (depending on USPS COVID 19 limitations.) All orders will be shipped PRIORITY MAIL/INSURED.

 

All items will be appropriately insured.

For orders outside of the US or overseas/international orders email OR call to arrange for shipping instructions and price
 

RETURN, EXCHANGE POLICY

 

CRAFTSMANSHIP
We take pride in designing & creating every one-of-a-kind piece in our studio with the highest quality possible, and will always stand behind our craftsmanship.
 
RETURNS: Joe and LeJeune Chavez jewelry will accept returns, for exchange only, for items in their original condition within 7 days of receiving the package. Returns must be authorized via-email {chavezcreation@msn.com”}
 
RETURN SHIPPING
All returns must be shipped at the expense of the customer. Joe and LeJeune Chavez jewelry is not responsible for any lost packages from the customer. Tracking is strongly recommended when sending an item back.
 
RETURN SHIPPING ADDRESS
Chavez Creations Studio
P.O. Box 31
Santo Domingo Pueblo, New Mexico 87052

 

EXCHANGE POLICY:  Each piece is handcrafted in our studio and ALL SALES ARE FINAL – No Credit Card Refunds. You may exchange a piece for credit towards another within 7 days from the date of purchase as long is in it’s original, unworn condition with no missing, broken, or exchanged stones – and the finish of the metal and/or stones are not scratched or marred.

 

To exchange an item, call LeJeune:

505-321-5152

OR

Email: chavezcreation@msn.com

 

You will be responsible for shipping and insurance for all exchanges.